tag:status.nowforce.com,2005:/historyNowForce Status - Incident History2024-03-29T01:22:58-04:00NowForcetag:status.nowforce.com,2005:Incident/197541502024-01-21T06:56:43-05:002024-01-21T06:56:43-05:00Symphia NowForce Version 6.2.4 Release<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>06:56</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>04:18</var> EST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>03:24</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>11:16</var> EST</small><br><strong>Scheduled</strong> - We are happy to announce the upcoming release of Symphia NowForce Version 6.2.4<br /> <br />The new version will be deployed on Sunday, January 21st at 3:00 AM EST time. <br /> <br />This release focuses on bug fixes and stability enhancements. <br />Before the upgrade, Dispatchers will receive a popup notification and after the upgrade, they will receive another notification asking them to refresh their browser.<br /> <br />We have a planned maintenance window of two hours. Though we do not expect any down-time during this maintenance window, please be ready for a potential service interruption of up to 30 minutes.<br /> <br />If you have any questions, please contact support@intellicene.com</p>tag:status.nowforce.com,2005:Incident/191111122023-11-13T16:34:47-05:002023-11-13T16:34:52-05:00NowForce Dispatcher Issue<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>16:34</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved. Please contact customer support if you have any further issues.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>15:56</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing an issue with the NowForce dispatcher that is prohibiting users from generating and regenerating exported PDF incident reports. Our team is currently investing the issue and will update once resolved.</p>tag:status.nowforce.com,2005:Incident/182803052023-08-27T07:08:14-04:002023-08-27T07:08:14-04:00NowForce Upcoming iOS App Release 6.2.1.200 - HotFix version<p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>07:08</var> EDT</small><br><strong>Completed</strong> - The 6.2.1.200 version should be available in the store, release note can be found here - https://help1.nowforce.com/Content/HelpCenter/HotFix_1.htm.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>04:33</var> EDT</small><br><strong>Scheduled</strong> - An iOS app HotFix version will be released to iOS App Store on August 27th.<br />The version is 6.2.1.200 and includes bug fixes and improvements. Please update your app to the latest version.</p>tag:status.nowforce.com,2005:Incident/178507902023-07-23T15:14:23-04:002023-07-23T15:14:23-04:00Symphia NowForce Version 6.2.2<p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>15:14</var> EDT</small><br><strong>Completed</strong> - The upgrade was completed at 9am EST time</p><p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>06:33</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>03:06</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>00:58</var> EDT</small><br><strong>Scheduled</strong> - We are happy to announce the upcoming release of Symphia NowForce Version 6.2.2<br /><br />The new version will be deployed on Sunday, July 23rd at 3:00 AM EST time. <br /><br />For the release highlights and list of features that are included in this release, refer to the link below:<br />https://help1.nowforce.com/Content/Release Notes/6.2.2/Whats_New.htm<br /><br />Before the upgrade, Dispatchers will receive a popup notification and after the upgrade, they will receive another notification asking them to refresh their browser.<br /><br />We have a planned maintenance window of two hours. Though we do not expect any down-time during this maintenance window, please be ready for a potential service interruption of up to 30 minutes.<br /><br />If you have any questions, please contact support@nowforce.com.</p>tag:status.nowforce.com,2005:Incident/169894762023-05-07T10:00:09-04:002023-05-07T10:00:09-04:00Symphia NowForce 6.2.1 Release<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>05:48</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>03:25</var> EDT</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>03:18</var> EDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>03:10</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>00:50</var> EDT</small><br><strong>Scheduled</strong> - We are happy to announce the upcoming release of Symphia NowForce Version 6.2.1<br /><br />The new version will be deployed on Sunday, May 7th at 3:00 AM EST time. <br /><br />For the release highlights and list of features that are included in this release, refer to the link below:<br />https://intercom.help/nowforce/en/articles/7729108-symphia-nowforce-6-2-1-release-highlights<br /><br />Before the upgrade, Dispatchers will receive a popup notification and after the upgrade, they will receive another notification asking them to refresh their browser.<br /><br />We have a planned maintenance window of two hours. Though we do not expect any down-time during this maintenance window, please be ready for a potential service interruption of up to 30 minutes.<br /><br />If you have any questions, please contact support@nowforce.com.</p>tag:status.nowforce.com,2005:Incident/157349622023-01-08T13:46:48-05:002023-01-08T13:46:48-05:00NowForce Dispatcher 6.1 Release<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>13:46</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>07:18</var> EST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>03:11</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>00:32</var> EST</small><br><strong>Scheduled</strong> - We are happy to announce the upcoming release of NowForce Dispatcher Version 6.1<br /><br />The new version will be deployed on Sunday, January 8th at 3:00 AM EST time.<br /><br />For the list of features that are included in this release, refer below link:<br />https://intercom.help/nowforce/en/articles/6704688-symphia-nowforce-6-1-release-highlights<br /><br />Before the upgrade, Dispatchers will receive a popup notification and after the upgrade, they will receive another notification asking them to refresh their browser.<br /><br />Though we do not expect any down-time during this release, please be ready for a potential service interruption of up to 30 minutes.<br /><br />If you have any questions, please contact support@nowforce.com.</p>tag:status.nowforce.com,2005:Incident/126245172022-10-31T18:13:24-04:002022-10-31T18:13:24-04:00The NowForce app is currently unavailable in the Google Play Store due to changes made by Google.<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>18:13</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>10:54</var> EDT</small><br><strong>Investigating</strong> - The previous issues with the app have been resolved and it is re-listed in the Play Store for download.</p>tag:status.nowforce.com,2005:Incident/112890852022-09-27T16:26:02-04:002022-09-27T16:26:02-04:00NowForce mobile applications<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:26</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:22</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>14:16</var> EDT</small><br><strong>Investigating</strong> - Our teams are aware of and working on the current issue that is affecting users and their ability to log in to the NowForce mobile applications. Logins are unable to complete and show stuck at processing the EULA screen. More updates will be shared as we work to resolve this issue.</p>tag:status.nowforce.com,2005:Incident/105796422022-07-24T13:15:45-04:002022-07-24T13:15:45-04:00NowForce Dispatcher 6.0 RU1 Release<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>13:15</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>04:51</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>03:51</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>10:28</var> EDT</small><br><strong>Scheduled</strong> - We are happy to announce the upcoming release of NowForce 6.0 RU1. This update will be released on July 24, 2022 at 03:00 EDT time.<br />The Version will include the latest bug fixes and improvements.<br /><br />If you have any questions, please contact support@nowforce.com.</p>tag:status.nowforce.com,2005:Incident/104973212022-07-11T05:51:35-04:002022-07-11T05:51:35-04:00NowForce Upcoming Mobile App Release 6.0.1<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>05:51</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>01:39</var> EDT</small><br><strong>Scheduled</strong> - We are happy to announce the upcoming release of NowForce Mobile App.<br />An update to our mobile apps will be released to the Google Play Store and the IOS App Store on July 11. The new version is 6.0.1 and includes bug fixes and improvements. Please update your app to the latest version.</p>tag:status.nowforce.com,2005:Incident/101780272022-06-08T01:00:00-04:002022-06-08T02:09:32-04:00NowForce System Issue<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>Resolved</strong> - We have experienced an issue with NowForce, as system was down at 5:20 GMT, A problem with the DB was found and it was resolved and the system is functioning normally</p>tag:status.nowforce.com,2005:Incident/94866012022-03-27T08:57:15-04:002022-03-27T08:57:15-04:00NowForce Version 6.0 Release<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>08:57</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>06:53</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>03:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>07:22</var> EDT</small><br><strong>Update</strong> - Please be informed that "NowForce Dispatcher Version 6.0" release has been postponed for one week.<br /><br />The new version will be deployed on Sunday, March 27 at 7:00 AM UTC (3:00 AM EDT).<br /><br />For a list of features that are included in this release see:<br />https://support.nowforce.com/en/articles/6031866-symphia-nowforce-6-0-release-highlights<br /><br />Before the upgrade, Dispatchers will receive a popup notification and after the upgrade, they will receive another notification asking them to refresh their browser.<br /><br />Though we do not expect any down-time during this release, please be ready for a potential service interruption of up to 30 minutes.<br /><br />If you have any questions, please contact support@nowforce.com</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>05:05</var> EDT</small><br><strong>Update</strong> - Please be informed that "NowForce Dispatcher Version 6.0" release has been postponed for one week.<br /><br />The new version will be deployed on Sunday, March 27 at 7:00 AM UTC (3:00 AM EDT).<br /><br />For a list of features that are included in this release see:<br />https://support.nowforce.com/en/articles/6031866-symphia-nowforce-6-0-release-highlights<br /><br />Before the upgrade, Dispatchers will receive a popup notification and after the upgrade, they will receive another notification asking them to refresh their browser.<br /><br />Though we do not expect any down-time during this release, please be ready for a potential service interruption of up to 30 minutes.<br /><br />If you have any questions, please contact support@nowforce.com</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>01:40</var> EST</small><br><strong>Scheduled</strong> - We are happy to announce the upcoming release of NowForce Dispatcher Version 6.0<br /><br />The new version will be deployed on Sunday, March 20th at 4:00 AM UTC time.<br /><br />Find the below link for a list of features that are included in this release:<br />https://support.nowforce.com/en/articles/6031866-symphia-nowforce-6-0-release-highlights<br /><br />Before the upgrade, Dispatchers will receive a popup notification and after the upgrade, they will receive another notification asking them to refresh their browser.<br /><br />Though we do not expect any down-time during this release, please be ready for a potential service interruption of up to 30 minutes.<br /><br />If you have any questions, please contact support@nowforce.com.</p>tag:status.nowforce.com,2005:Incident/90746312022-01-13T14:03:17-05:002022-01-13T14:03:17-05:00NowForce Server Issue<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>14:03</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved. In case you still encounter any issue, please log-out and log back in. In case the issue persist, please contact support@nowforce.com</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>13:40</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>12:38</var> EST</small><br><strong>Investigating</strong> - We're experiencing an issue with the NowForce system that might cause system slowness. <br />We are currently looking into the issue and will update soon with more details.</p>tag:status.nowforce.com,2005:Incident/89847922022-01-09T04:40:09-05:002022-01-09T04:40:09-05:00NowForce Scheduled Maintenance<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>04:40</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>08:26</var> EST</small><br><strong>Scheduled</strong> - We will be performing NowForce maintenance for 30 minutes on January 9, 2022 at 3:00 am EST time that involves switching from MongoDB management to Atlas Management.<br />At the beginning of this maintenance period, there may be a short downtime duration of up to 5 minutes, so please be prepared and plan accordingly.<br />Dispatchers will be notified via a popup message before we start the activity and another notification will be provided once the migration is completed.</p>tag:status.nowforce.com,2005:Incident/89118202021-12-22T16:03:28-05:002021-12-22T16:03:28-05:00Nowforce system issue<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>16:03</var> EST</small><br><strong>Resolved</strong> - Issue was resolved and VPN server is back up.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>12:02</var> EST</small><br><strong>Update</strong> - We are still working on restoring our VPN server, all other NowForce functionalities are working as expected. <br />The issue was caused by a loss of power that severely affected AWS in the region where most of our solution is hosted. We are working with AWS to resolve the issue as soon as possible. <br />We will update once the issue will be resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>09:09</var> EST</small><br><strong>Update</strong> - The system is back up and the Chat feature is also working. We are still experiencing issues with our VPN server, and working to solve it. We will update soon with more details.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>08:53</var> EST</small><br><strong>Identified</strong> - The system is back up, but we are still experiencing issues with the Chat feature and working to solve it.<br />We will update soon with more details.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>08:12</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>07:52</var> EST</small><br><strong>Investigating</strong> - We're experiencing an issue with the NowForce system and are currently looking into the issue. We will update soon with more details.</p>tag:status.nowforce.com,2005:Incident/88523952021-12-16T03:34:12-05:002021-12-16T03:34:12-05:00Upcoming scheduled maintenance notice<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>03:34</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>03:12</var> EST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>03:06</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>05:59</var> EST</small><br><strong>Scheduled</strong> - It was recently found that when doing a large number of dispatches to virtual users a race condition can occur which will lead to severely degraded performance.<br />A hotfix for this issue has been completed and is scheduled to be deployed into production on Thursday, December 16 at 3am EST time. <br />This fix will not require downtime and there should be no impact to the production applications.<br /><br />Before the upgrade, Dispatchers will receive a popup notification and after the upgrade, they will receive another notification asking them to refresh their browser.</p>tag:status.nowforce.com,2005:Incident/87224002021-12-05T14:32:30-05:002021-12-05T14:32:30-05:00NowForce Dispatcher upgrade<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:32</var> EST</small><br><strong>Completed</strong> - Upgrade completed at 20:00</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>11:15</var> EST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:59</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>14:35</var> EST</small><br><strong>Update</strong> - Please be informed that NowForce version upgrade has been postponed in a few hours, and will be deployed on Sunday, December 5th, at 3 PM UTC (10:00 AM EST).<br />The version will include bug fixes.<br /><br />Before the upgrade, Dispatchers will receive a popup notification and after the upgrade, they will receive another notification asking them to refresh their browser.<br /><br />Though we do not expect any down-time during this release, please be ready for a potential service interruption of up to 30 minutes.<br /><br />If you have any questions, please contact support@nowforce.com.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>04:40</var> EST</small><br><strong>Scheduled</strong> - We will be performing a version upgrade on Sunday, December 5th at 8 AM UTC (3:00 AM EST). <br />The version will include bug fixes.<br /><br />Before the upgrade, Dispatchers will receive a popup notification and after the upgrade, they will receive another notification asking them to refresh their browser.<br /><br />Though we do not expect any down-time during this release, please be ready for a potential service interruption of up to 30 minutes.<br /><br />If you have any questions, please contact support@nowforce.com.</p>tag:status.nowforce.com,2005:Incident/84555742021-11-14T08:25:26-05:002021-11-14T08:25:26-05:00NowForce - Server Maintenance<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>08:25</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>08:06</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>13:09</var> EST</small><br><strong>Scheduled</strong> - We will be performing a maintenance activity on one of our servers on Sunday, November 14th at 1:00 PM UTC (8:00 AM EST).<br /><br />We do not expect any down-time or interruption to services during this maintenance.<br /><br />Additional emails will be sent one hour before, at the start and at the end of the maintenance.<br /><br />If you have any questions, please contact support@nowforce.com</p>tag:status.nowforce.com,2005:Incident/83213542021-10-31T02:49:10-04:002021-10-31T02:49:10-04:00NowForce - Server Maintenance<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>02:49</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>15:33</var> EDT</small><br><strong>Scheduled</strong> - We will be performing a maintenance activity on one of our servers on Sunday, October 31st at 5 AM UTC (1:00 AM EDT).<br /><br />We do not expect any down-time or interruption to services during this maintenance.<br /><br />Additional emails will be sent one hour before, at the start and at the end of the maintenance.<br /><br />If you have any questions, please contact support@nowforce.com</p>tag:status.nowforce.com,2005:Incident/81931332021-10-11T01:26:27-04:002021-10-11T01:26:27-04:00NowForce System - Emergency maintenance<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>01:26</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>01:03</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>17:07</var> EDT</small><br><strong>Scheduled</strong> - We will be performing an emergency maintenance activity on one of our servers on Monday, October 11th at 5 AM UTC (1:00 AM EDT).<br /><br />We expect this activity to take anywhere between 10 to 30 minutes and a service interruption of up to 30 minutes.<br /><br />Additional emails will be sent one hour before, at the start and at the end of the maintenance.<br /><br />We apologize for the short notice.<br /><br />If you have any questions, please contact support@nowforce.com</p>tag:status.nowforce.com,2005:Incident/81790092021-10-07T18:30:35-04:002021-10-07T18:30:35-04:00NowForce System Issue<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>18:30</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>16:55</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>16:36</var> EDT</small><br><strong>Investigating</strong> - We're experiencing an issue with one of our servers and are currently looking into the issue. We will update soon with more details.</p>tag:status.nowforce.com,2005:Incident/80534662021-09-22T08:15:27-04:002021-09-22T08:15:27-04:00NowForce System issue<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>08:15</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>05:52</var> EDT</small><br><strong>Monitoring</strong> - The system is back working now. We are still monitoring the issue. Will continue updating with more information.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>05:08</var> EDT</small><br><strong>Investigating</strong> - We're experiencing an issue with one of our servers and are currently looking into the issue. We will update soon with more details.</p>tag:status.nowforce.com,2005:Incident/77857462021-09-12T05:54:29-04:002021-09-12T05:54:29-04:00NowForce version 5.9 release<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>05:54</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>05:48</var> EDT</small><br><strong>Update</strong> - Upgrade to version 5.9 was completed, all systems are operational</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>03:38</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>14:43</var> EDT</small><br><strong>Update</strong> - Please be informed that "NowForce Dispatcher Version 5.9" release has been postponed to a later date.<br /><br />The new version will be deployed on Sunday, September 12th at 7:00 AM UTC (3:00 AM EDT).<br /><br />For a list of features that are included in this release see:<br />https://support.nowforce.com/en/articles/5480236-symphia-nowforce-5-9-release-highlights<br /><br /><br />Before the upgrade, Dispatchers will receive a popup notification and after the upgrade, they will receive another notification asking them to refresh their browser.<br /><br />Though we do not expect any down-time during this release, please be ready for a potential service interruption of up to 30 minutes.<br /><br />If you have any questions, please contact support@nowforce.com.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>18:28</var> EDT</small><br><strong>Update</strong> - We are happy to announce the upcoming release of NowForce Dispatcher Version 5.9<br /><br />The new version will be deployed on Tuesday, August 31st at 7:00 AM UTC (3:00 AM EDT).<br /><br />Before the upgrade, Dispatchers will receive a popup notification and after the upgrade, they will receive another notification asking them to refresh their browser.<br /><br />Though we do not expect any down-time during this release, please be ready for a potential service interruption of up to 30 minutes.<br /><br />If you have any questions, please contact support@nowforce.com.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>18:18</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>17:47</var> EDT</small><br><strong>Scheduled</strong> - We are happy to announce the upcoming release of NowForce Dispatcher Version 5.9<br /><br />The new version will be deployed on Tuesday, August 31st at 7:00 AM UTC (3:00 AM EDT).<br /> <br />Before the upgrade, Dispatchers will receive a popup notification and after the upgrade, they will receive another notification asking them to refresh their browser.<br /><br />Though we do not expect any down-time during this release, please be ready for a potential service interruption of up to 30 minutes.<br /><br />If you have any questions, please contact support@nowforce.com.</p>tag:status.nowforce.com,2005:Incident/74971732021-07-20T15:28:32-04:002021-07-20T15:28:32-04:00Hotfix Installation<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>15:28</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>17:02</var> EDT</small><br><strong>Scheduled</strong> - We will be applying a hotfix for the dispatcher service on Sunday July 18th, 2021 at 3 AM EDT.<br /><br />We do not expect any down-time or interruption to services during this maintenance.<br /><br />If you have any questions, please contact support@nowforce.com.</p>tag:status.nowforce.com,2005:Incident/72826612021-06-20T03:30:33-04:002021-06-20T03:30:33-04:00Hotfix Installation<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>03:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>16:58</var> EDT</small><br><strong>Scheduled</strong> - We will be applying a hotfix for one of our callback services on Sunday June 20th, 2021 at 3 AM EDT. <br /><br />We do not expect any down-time or interruption to services during this maintenance.<br /><br />If you have any questions, please contact support@nowforce.com.</p>